© Gran Caribe Hotel Group 2021. All Rights Reserved


TERMS & CONDITIONS - GranCaribeHotels.com

This website is operated by GRANCARIBEHOTELS.COM depending on the chosen product. GRANCARIBEHOTELS.COM and our affiliates offer you our products and services under the following Terms and Conditions. You must please read the Terms and Conditions before using our website for bookings. By making a reservation, you hereby accept the Terms and Conditions. You should not use the website in any way if you do not agree with these Terms and Conditions.


Once you have made your reservation, the payment will be deducted from your credit card and you will receive email confirmation of the transaction from us. We accept the following debit or credit cards: VISA and MasterCard. Customers with bank accounts outside of Europe could be subject to additional charges for these transactions. Consult your bank for more information.


If you consider that the services offered don’t comply with the agreement between yourself and GRANCARIBEHOTELS.COM, or in the case of objections or situations which prevent the normal development of services, you must immediately notify our local representative or our main office in Havana. Our contact details are available in the documents and reservation confirmation messages.

The absence of this immediate notification will limit GRANCARIBEHOTELS.COM in the search for a resolution. However, if after having contacted our local representative or our central Havana office, a resolution is not found, you may make a written complaint within 7 days following the end of the service in question.The ability to secure a conclusion to the matter will depend on the definitions and terms of the service provider (hotels, car rental agencies, airlines, etc.)


Refunds will only be made back to the credit card used for your reservation. If for some reason the refund must be made by bank transfer, we will deduct any bank charges associated with this transfer from the refund owed to you. Our aim is to organize the refund within 72 hours after having offered you a resolution to your claim.

Although we strive to guarantee the availability of reserved services, on occasion, errors may occur. Once we realize there is an error, we will do all that is reasonably possible to inform you during the 48 hours before your reservation begins.We reserve the right to cancel your reservation and reimburse you the total amount paid, at no extra charge to you.


Below you will find specific conditions related to hotel reservations managed by GRANCARIBEHOTELS.COM. Accommodation and Prices Hotels will offer accommodation to the person whose name appears in the reservation and to the exact number of accompanying persons included in the reservation for each room.

The principal traveler must be present during the check-in, and all the guests must present a valid passport. Rooms are generally available from 4pm on the day of arrival and check out is no later than noon (midday), on the day of departure. Normally, rooms feature one or two beds.

Additional beds cannot be guaranteed, therefore the maximum occupancy implies that guests will share the available beds, unless the hotel in question is able to offer additional beds on check-in. Policy regarding children Prices for children will be confirmed during the online reservation process. Normally, child discounts apply for those children aged between 2 and 12 years’ old, and only when they share the room with two adults.

The majority of the rooms do not have space for an additional bed for children, and therefore, the maximum capacity is one adult and one child. Children aged between 2 and 12 years of age, who share a room with one adult, must be listed in the reservation specifying the ages of the children. Children of 13 or more years of age at the time of the stay, must be listed in the reservation as adults; otherwise it will be charged directly at the hotel reception. Payment and Cancellation policy The following cancellation policy applies once you have paid for your reservation:

  •  Special Terms of cancellation apply for stays during December 22 to January 4:
  •  If you cancel your reservation 31 days before your planned arrival date we will reimburse you with the total sum of monies paid, less an administrative charge equivalent to 3% of this sum; a minimum fee of 15 euros applies.
  • If you cancel your reservation between 30 and 15 days before your planned arrival date, we will reimburse you with 50% of the total monies paid.
  • If you cancel your reservation within the 14 days before your planned arrival date, there is no reimbursement: The penalty is 100%
  • During the rest of the year, the following terms apply:
    •  If you cancel more than 15 days prior to your check-in date, we will reimburse you 100% of the money paid, less an administrative charge equivalent to 3% of this sum; a minimum fee of 15 euros applies.
  •  If you cancel your reservation between 15 and 4 days prior to your planned arrival date, we will reimburse you with 50% of the total money paid.
  •  If you cancel your reservation within 3 days prior to your check-in date, or if you do not check-in on your arrival date (a no show), we will not reimburse any money: the penalty is 100%.
  •  Unforeseen departures that have not been previously negotiated with the hotel will be penalized by charging 100% of the amount paid for that service. * Important note: In addition to these general cancellation policies, there are specific policies of certain providers that define penalties up to 100% even in the event of changes the service.

These specific policies invalidate the general policies described above; therefore, we ask you to carefully review the conditions of each rate. This will allow you to select the desired rate.


You agree to be subject to the following obligations, including and without limitation: You assume financial responsibility for all the transactions made in your name or your account. For any purchase, you must be at least 18 years’ old and to be able to make the purchase for personal use and have the legal capacity to make the transaction.

You guarantee that all the information you submit is true and exact. To submit incorrect credit card information, or an incorrect billing address for credit cards, or an incorrect amount to be debited could result in delays in the sending of your travel documents and an increase in price.

Please ensure that the information you submit corresponds to that which appears on your bill from your credit card. We also reserve the right to cancel your reservation after your transmission if the payment is not forthcoming, or if you submit incorrect information about the ownership of the card

You may not modify, copy, transmit, distribute, sell, exhibit, sublicense, nor reproduce the website nor its contents in any way, except in case of the need to make copies for your personal use, and without commercial intent.

The information and/or prices that are shown on the website are updated on occasion, and therefore, may have varied by the time you come to make your reservation for your vacation, or make your plans. Unfortunately, although we make every effort to ensure the accuracy of all this information and prices, sometimes errors are made. However, you must ensure that you revise all details of your vacation or trip that you select (including the prices) at the moment of making the reservation.

The website is offered in the state and availability at the moment of access. We do not accept any responsibility related to your ability to access or use the website in any moment, nor in the case of any interruption to your access or use, nor in any errors made when making a transaction.

We guarantee that the Site is free from information viruses and other properties that may cause loss or damage. For clients who are subject to U.S. jurisdiction For clients who are subject to U.S. jurisdiction, you may still book individual services, under one of the below 12 categories of authorized travel, provided you sign a Certification to Travel (to be completed during our online reservation process) and have evidence that your travel is consistent with this Certification.

The categories of authorized travel are:

  •  Family Visits
  •  People-to-people tours under the auspices of a U.S. organization (the name of such organization must be supplied in your Certification to Travel)
  •  Professional Research and Professional Meetings
  •  Public performances, clinics, workshops, athletic and other competitions and exhibitions
  •  Educational Activities, other than individual people-to-people travel
  •  Journalistic Activity
  •  Religious Activities
  •  Support for the Cuban People
  •  Humanitarian Projects
  •  Activities for private foundations or research or educational institutes
  •  Official business of the U.S. Government, foreign government, and certain intergovernmental organizations
  •  Exportation, importation, or transmission of information or informational materials and exportation of BIS Authorized or Licensed Goods GRANCARIBEHOTELS.COM, nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns assume responsibility of any type if you do not comply with the above OFAC requirements.

GRANCARIBEHOTELS.COM, nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns will be responsible for any fine or demand made by the Treasury Department of the United States of America resulting from your trip to Cuba. Information about all of these General Licenses, and their requirements, can be found on the website for the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC), https://www.treasury.gov/resource-center/sanctions/Programs/Pages/cuba.aspx.OFAC is responsible for administering the U.S. regulations concerning Cuba.


You are totally responsible for the content sent to our sites, especially, but not limited to, your comments about the products or commercial services.

It is totally prohibited to send or transmit to our sites:

  1.  any threatening, defamatory, obscene, pornographic information or other material or content that violates advertising rights and/or privacy rights or that violates any law;
  2.  any material or commercial content, including but not limited to, the solicitation of funds, advertising or marketing of any product or service;
  3.  any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or any other proprietary right of any third party.

You are fully responsible for any damages resulting from any violation of these restrictions, or any other harm resulting from your sending content to our sites.You acknowledge that GRANCARIBEHOTELS.COM can exercise its rights (eg, publish, delete) any content received from you, without you being notified of our actions.


We operate both as an intermediary agency and as a supplier.This means that where we act as an intermediary agency we are a public agent for third party suppliers such as tour operators, hotels, car rental companies, carriers, airlines etc. This means that the contract for the product is between you and the supplier. However, we assume liability to you, if we have been negligent; we have misrepresented important information, or have been in breach of any other relevant law.


There will be no contract between you and GRANCARIBEHOTELS.COM nor its affiliates, for the sale made to you of any product unless GRANCARIBEHOTELS.COM accepts your reservation via email confirming your reservation and communicates to you a unique confirmation code.Acceptance will be deemed complete and will be deemed effectively communicated to you, for all purposes, at the time that GRANCARIBEHOTELS.COM sends you the email, regardless of whether you receive it or not.


GRANCARIBEHOTELS.COM and its suppliers have taken reasonable care to ensure that the content of the Website, including all hotels, flights, airlines, vehicle rental information and other information is accurate. GRANCARIBEHOTELS.COM publishes such information in good faith.

No warranties or promises are made and/or statements of any kind, either express or implied, regarding the accuracy of any information contained in this site or its nature, quality, reliability, or any other service offered by us or our name, and we do not undertake to update this information. You use this Site at your own risk.

All general information provided by this site is provided for guidance purposes only and is subject to change at any time. We recommend checking with the destination, your embassy, or tourist office to confirm that these guidelines are updated. In particular, with respect to visa and passport requirements, GRANCARIBEHOTELS.COM does not guarantee the shipment of any passenger whose passport is not valid, or who does not comply with the visa requirements of the destination, nor guarantees the effect on vehicle hire or other vehicles on customers who do not have a valid driver's license or other necessary documentation.


GRANCARIBEHOTELS.COM makes every effort to ensure that the information you exchange with us online, including personal data and information from your credit card, be treated with all possible security to protect the information sent from your browser to our systems.


Any software made available for download from this Website ("Software") is copyrighted by GRANCARIBEHOTELS.COM and its Affiliates, and/or our respective suppliers. The use you make of such Software is governed by the final consumer license agreement, if there is one, which accompanies, or is included in the Software (License Agreement). You may not install or use any Software that is accompanied by, or includes a License Agreement, unless you first accept the terms of the License Agreement.

In the case of any Software made available to download from this Website without a License Agreement, we will give you, the user, a limited, personal, non-transferable license to use the Software on display or other type of use of this Website in accordance with these terms and conditions, and for no other purpose.


Under no circumstances shall GRANCARIBEHOTELS.COM or its subsidiaries or partners be liable for any delays, accidents, losses, changes of schedules, damages (whether direct, indirect, punitive, incidental, special, significant, or otherwise) because of, or in any way related to, the use of, or inability to use, this website, or any other information, software, products or services obtained through or otherwise linked to this Website, in each case regardless of whether such damages are based on contract, violation, strict liability or other theories of liability.


Our website contains links to websites operated by third parties outside GRANCARIBEHOTELS.COM These hyperlinks are provided for your reference and convenience.

GRANCARIBEHOTELS.COM does not own or control the content of such Websites and is not responsible for their content or for the uses you make of them. GRANCARIBEHOTELS.COM does not identify with the content of any such Websites. The inclusion of links to such websites on our websites does not imply any endorsement of the content of those websites or any control over them or their operators by GRANCARIBEHOTELS.COM.


You communicate electronically with GRANCARIBEHOTELS.COM when you access our sites or when you send us emails. You consent to receive messages from GranCaribeHotels.com electronically and by fax.

We will contact you by posting notices on this site, or by email or fax. You agree that all notices, disclosures, agreements and other communications that we provide electronically or by fax satisfy any legal requirements that communications be in writing.


The information, products and services on this Website may have inaccuracies or typographical errors. Changes are made periodically to the information presented on this website, and GRANCARIBEHOTELS.COM, its affiliates and/or its respective suppliers may improve and/or make changes to this Website at any time.

GRANCARIBEHOTELS.COM, its affiliates, and/or its respective suppliers do not announce the suitability of information, products and services included on this website for any purpose. All such information, products and services are provided without warranty of any kind.

GRANCARIBEHOTELS.COM, its affiliates, and/or its respective suppliers make, therefore, disclaimer of warranties and conditions with regard to this information, products and/or services, including all subsequent warranties and conditions of marketing, fitness for a particular purpose, ownership and non-violation.

Under no circumstances is GRANCARIBEHOTELS.COM, its affiliates, and/or its respective suppliers liable for any direct, indirect, punitive, secondary, special or significant damage, motivated by, or somehow related to, the use of this website, or delays or inability to use this website, or any information, products or services obtained through this website, or otherwise motivated by using this web site, whether based on contract, breach, strict liability or otherwise, even if GRANCARIBEHOTELS.COM, its affiliates, and/or its respective suppliers have been informed about the possibility of damages.

Carriers, airlines, hotels, car rental companies and other providers that offer travel services, or otherwise, on this Website are independent contractors and not agents or employees of GRANCARIBEHOTELS.COM is not responsible for acts, errors, omissions, declarations, warranties, breaches or negligence by any such supplier or for any personal injury, death, property damage, or other damages or expenses by these motives.

GRANCARIBEHOTELS.COM and the affiliates of GRANCARIBEHOTELS.COM are not responsible and will not return money in case of delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and will not be responsible for any additional expenses, omissions, delays, rerouting or other acts of government or other authority.

Gran Caribe Hotel Group
+53 7 204 0578 Ext: 105

Public Concerns Department
+53 7 2040575 Ext: 114-133







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