Gran Caribe Hotels
Gran Caribe is Cuba's foremost hotel group operating 4 and 5 star hotels across the island. For Cuba hotels reservations and information visit the links on this web site. We hope you enjoy our selection of Cuba hotels.
TERMS & CONDITIONS - GranCaribeHotels.com
This website is operated by GRANCARIBEHOTELS.COM, a division of CARIBBEAN TRAVEL NETWORK B.V. (subsidiary of CARIBBEAN TRAVEL NETWORK N.V.). CARIBBEAN TRAVEL NETWORK N.V. and our affiliates offer you our products and services under the following Terms and Conditions. You must please read the Terms and Conditions before using our website for bookings. By making a reservation, you hereby accept the Terms and Conditions. You should not use the website in any way if you do not agree with these Terms and Conditions.
Once you have made your reservation, the payment will be deducted from your credit card and you will receive email confirmation of the transaction from us. We accept the following debit or credit cards: VISA and MasterCard. Your payment will be to CARIBBEAN TRAVEL NETWORK N.V. The payment will be in the currency selected when you make the booking and will appear on your bill as CARIBBEANTRAVELNETWORK. Customers with bank accounts outside of Europe could be subject to additional charges for these transactions. Consult your bank for more information.
If you consider that the services offered don’t comply with the agreement between yourself and GRANCARIBEHOTELS.COM, or in the case of objections or situations which prevent the normal development of services, you must immediately notify our local representative or our main office in Havana. Our contact details are available in the documents and reservation confirmation messages. The absence of this immediate notification will limit GRANCARIBEHOTELS.COM in the search for a resolution. However, if after having contacted our local representative or our central Havana office, a resolution is not found, you may make a written complaint within 7 days following the end of the service in question. The ability to secure a conclusion to the matter will depend on the definitions and terms of the service provider (hotels, car rental agencies, airlines, etc.)
Refunds will only be made back to the credit card used for your reservation. If for some reason the refund must be made by bank transfer, we will deduct any bank charges associated with this transfer from the refund owed to you. Our aim is to organize the refund within 72 hours after having offered you a resolution to your claim.
Although we strive to guarantee the availability of reserved services, on occasion, errors may occur. Once we realize there is an error, we will do all that is reasonably possible to inform you during the 48 hours before your reservation begins. We reserve the right to cancel your reservation and reimburse you the total amount paid, at no extra charge to you.
SPECIFIC CONDITIONS RELATED TO HOTEL RESERVATIONS
Below you will find specific conditions related to hotel reservations managed by GRANCARIBEHOTELS.COM.
Accommodation and Prices
Hotels will offer accommodation to the person whose name appears in the reservation (the "principal traveler") and to the exact number of accompanying persons included in the reservation for each room. The principal traveler must be present during the check-in, and all the guests must present a valid passport.
Rooms are generally available from 4pm on the day of arrival and check out is no later than noon (midday), on the day of departure.
Normally, rooms feature one or two beds. Additional beds cannot be guaranteed, therefore the maximum occupancy implies that guests will share the available beds, unless the hotel in question is able to offer additional beds on check-in.
All the ages of the guests that are referred to in the reservation are valid for the check-in dates or the beginning of a service.
Policy regarding children
Children who are 1 year and 11 months old at the time of the start of the service are not charged in hotels. Cots must be requested directly from the hotel, and carry an extra charge. In some hotels, there are no cots available, and infants must share a bed with parents/guardians.
Prices for children will be confirmed during the online reservation process.
Normally, child discounts apply for those children aged between 2 and 11 years’ old, and only when they share the room with two adults.
The majority of the rooms do not have space for an additional bed for children, and therefore, the maximum capacity is one adult and one child.
Children aged between 2 and 11 years of age, who share a room with one adult, must be listed in the reservation as adults.
Children of 12 or more years of age, must be listed in the reservation as adults.
Payment and Cancellation policy
The following cancellation policy applies once you have paid for your reservation:
- Special Terms of cancellation apply for stays during December 22 to January 4:
- If you cancel your reservation 31 days before your planned arrival date we will reimburse you with the total sum of monies paid, less an administrative charge equivalent to 3% of this sum; a minimum fee of 15 euros applies. If you cancel your reservation between 30 and 15 days before your planned arrival date, we will reimburse you with 50% of the total monies paid. If you cancel your reservation within the 14 days before your planned arrival date, there is no reimbursement: The penalty is 100%.
- During the rest of the year, the following terms apply:
- If you cancel more than 15 days prior to your check-in date, we will reimburse you 100% of the monies paid less an administrative charge equivalent to 3% of this sum; a minimum fee of 15 euros applies.
- If you cancel your reservation between 15 and 4 days prior to your planned arrival date, we will reimburse you with 50% of the total monies paid.
- If you cancel your reservation within 3 days prior to your check-in date, or if you do not check-in on your arrival date (a no show), we will not reimburse any money: the penalty is 100%.
- Unforeseen departures that have not been previously negotiated with the hotel will be penalized by charging 100% of the amount paid for that service.
* Important note: In addition to these general cancellation policies, there are specific policies of certain providers that define penalties up to 100% even in the event of changes the service. These specific policies invalidate the general policies described above; therefore, we ask you to carefully review the conditions of each rate. This will allow you to select the desired rate.
You agree to be subject to the following obligations, including and without limitation: You assume financial responsibility for all the transactions made in your name or your account.
For any purchase, you must be at least 18 years’ old and to be able to make the purchase for personal use and have the legal capacity to make the transaction. You guarantee that all the information you submit is true and exact.
To submit incorrect credit card information, or an incorrect billing address for credit cards, or an incorrect amount to be debited could result in delays in the sending of your travel documents and an increase in price. Please ensure that the information you submit corresponds to that which appears on your bill from your credit card. We also reserve the right to cancel your reservation after your transmission if the payment is not forthcoming, or if you submit incorrect information about the ownership of the card. You may not modify, copy, transmit, distribute, sell, exhibit, sublicense, nor reproduce the website nor its contents in any way, except in case of the need to make copies for your personal use, and without commercial intent.
The information and/or prices that are shown on the website are updated on occasion, and therefore, may have varied by the time you come to make your reservation for your vacation, or make your plans. Unfortunately, although we make every effort to ensure the accuracy of all this information and prices, sometimes errors are made. However, you must ensure that you revise all details of your vacation or trip that you select (including the prices) at the moment of making the reservation.
The website is offered in the state and availability at the moment of access. We do not accept any responsibility related to your ability to access or use the website in any moment, nor in the case of any interruption to your access or use, nor in any errors made when making a transaction. We guarantee that the Site is free from information viruses and other properties that may cause loss or damage.
For clients who are subject to U.S. jurisdiction
For clients who are subject to U.S. jurisdiction, you may still book individual services, under one of the below 12 categories of authorized travel, provided you sign a Certification to Travel (to be completed during our online reservation process) and have evidence that your travel is consistent with this Certification.
The categories of authorized travel are:
• Family Visits
• People-to-people tours under the auspices of a U.S. organization (the name of such organization must be supplied in your Certification to Travel)
• Professional Research and Professional Meetings
• Public performances, clinics, workshops, athletic and other competitions and exhibitions
• Educational Activities, other than individual people-to-people travel
• Journalistic Activity
• Religious Activities
• Support for the Cuban People
• Humanitarian Projects
• Activities for private foundations or research or educational institutes
• Official business of the U.S. Government, foreign government, and certain intergovernmental organizations
• Exportation, importation, or transmission of information or informational materials and exportation of BIS Authorized or Licensed Goods
CARIBBEAN TRAVEL NETWORK N.V., nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns assume responsibility of any type if you do not comply with the above OFAC requirements. CARIBBEAN TRAVEL NETWORK N.V., nor any of their employees, shareholders, subsidiaries, affiliates, divisions, distributors, parents, agents, officers, directors, successors, representatives and assigns will be responsible for any fine or demand made by the Treasury Department of the United States of America resulting from your trip to Cuba.
Information about all of these General Licenses, and their requirements, can be found on the website for the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC), https://www.treasury.gov/resource-center/sanctions/Programs/Pages/cuba.aspx. OFAC is responsible for administering the U.S. regulations concerning Cuba.
You are totally responsible for the content sent to our sites, especially, but not limited to, your comments about the products or commercial services. It is totally prohibited to send or transmit to our sites (i) any threatening, defamatory, obscene, pornographic information or other material or content that violates advertising rights and/or privacy rights or that violates any law; (ii) any material or commercial content, including but not limited to, the solicitation of funds, advertising or marketing of any product or service; and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or any other proprietary right of any third party. You are fully responsible for any damages resulting from any violation of these restrictions, or any other harm resulting from your sending content to our sites.
You acknowledge that CARIBBEAN TRAVEL NETWORK N.V. can exercise its rights (eg, publish, delete) any content received from you, without you being notified of our actions.
RULES AND RESTRICTIONS OF SUPPLIERS
We operate both as an intermediary agency and as a supplier. This means that where we act as an intermediary agency we are a public agent for third party suppliers such as tour operators, hotels, car rental companies, carriers, airlines etc. This means that the contract for the product is between you and the supplier. However, we assume liability to you, if we have been negligent; we have misrepresented important information, or have been in breach of any other relevant law.
ESTABLISHMENT OF CONTRACT
There will be no contract between you and CARIBBEAN TRAVEL NETWORK N.V. nor its affiliates, for the sale made to you of any product unless CARIBBEAN TRAVEL NETWORK N.V. accepts your reservation via email confirming your reservation and communicates to you a unique confirmation code. Acceptance will be deemed complete and will be deemed effectively communicated to you, for all purposes, at the time that CARIBBEAN TRAVEL NETWORK N.V. sends you the email, regardless of whether you receive it or not.
ACCURACY OF INFORMATION
CARIBBEAN TRAVEL NETWORK N.V. and its suppliers have taken reasonable care to ensure that the content of the Website, including all hotels, flights, airlines, vehicle rental information and other information is accurate. CARIBBEAN TRAVEL NETWORK N.V. publishes such information in good faith. No warranties or promises are made and/or statements of any kind, either express or implied, regarding the accuracy of any information contained in this site or its nature, quality, reliability, or any other service offered by us or our name, and we do not undertake to update this information. You use this Site at your own risk. All general information provided by this site is provided for guidance purposes only and is subject to change at any time. We recommend checking with the destination, your embassy, or tourist office to confirm that these guidelines are updated. In particular, with respect to visa and passport requirements, CARIBBEAN TRAVEL NETWORK N.V. does not guarantee the shipment of any passenger whose passport is not valid, or who does not comply with the visa requirements of the destination, nor guarantees the effect on vehicle hire or other vehicles on customers who do not have a valid driver's license or other necessary documentation.
USE OF PERSONAL DATA
CARIBBEAN TRAVEL NETWORK N.V. makes every effort to ensure that the information you exchange with us online, including personal data and information from your credit card, be treated with all possible security to protect the information sent from your browser to our systems.
SOFTWARE AVAILABLE ON THIS WEBSITE
Any software made available for download from this Website ("Software") is copyrighted by CARIBBEAN TRAVEL NETWORK N.V. and its Affiliates, and/or our respective suppliers.
The use you make of such Software is governed by the final consumer license agreement, if there is one, which accompanies, or is included in the Software (License Agreement). You may not install or use any Software that is accompanied by, or includes a License Agreement, unless you first accept the terms of the License Agreement. In the case of any Software made available to download from this Website without a License Agreement, we will give you, the user, a limited, personal, non-transferable license to use the Software on display or other type of use of this Website in accordance with these terms and conditions, and for no other purpose.
Under no circumstances shall CARIBBEAN TRAVEL NETWORK N.V. or its subsidiaries or partners be liable for any delays, accidents, losses, changes of schedules, damages (whether direct, indirect, punitive, incidental, special, significant, or otherwise) because of, or in any way related to, the use of, or inability to use, this website, or any other information, software, products or services obtained through or otherwise linked to this Website, in each case regardless of whether such damages are based on contract, violation, strict liability or other theories of liability.
LINKS TO THIRD PARTY SITES
Our website contains links to websites operated by third parties outside CARIBBEAN TRAVEL NETWORK N.V. These hyperlinks are provided for your reference and convenience. CARIBBEAN TRAVEL NETWORK N.V. does not own or control the content of such Websites and is not responsible for their content or for the uses you make of them. CARIBBEAN TRAVEL NETWORK N.V. does not identify with the content of any such Websites. The inclusion of links to such websites on our websites does not imply any endorsement of the content of those websites or any control over them or their operators by CARIBBEAN TRAVEL NETWORK N.V.
You communicate electronically with CARIBBEAN TRAVEL NETWORK N.V. when you access our sites or when you send us emails. You consent to receive messages from CARIBBEAN TRAVEL NETWORK N.V. electronically and by fax. We will contact you by posting notices on this site, or by email or fax. You agree that all notices, disclosures, agreements and other communications that we provide electronically or by fax satisfy any legal requirements that communications be in writing.
AREA OF JURISDICTION-GOVERNING LAW
These terms and conditions are subject to the laws of Curaçao and to the exclusive jurisdiction of the courts of Curaçao.
COMPLETION SUBJECT TO APPLICABLE LAW
The fulfillment of this agreement by CARIBBEAN TRAVEL NETWORK N.V. is subject to existing laws. Nothing contained in this agreement/text abolishes the rights of CARIBBEAN TRAVEL NETWORK N.V. to comply with legal requirements or requirements relating to your use of this website or information provided to or collected by, CARIBBEAN TRAVEL NETWORK N.V. with respect to your use of this site.
If a court of competent jurisdiction determines that any provision of this agreement/text is invalid or unenforceable as provided by applicable law, the remaining provisions of this agreement shall remain in full force and effect. Any provision of this agreement is deemed void or unenforceable as required by applicable law, including but not limited to, the warranty disclaimers and liability limitations set forth above, and will be deemed superseded by a valid, enforceable provision to effect that comes closest to the intent of the original provision.
If, as a result of Force Majeure, CARIBBEAN TRAVEL NETWORK N.V. is obliged to curtail, alter or cancel a reservation and/or any of the services agreed, the partner and/or customer will not be entitled to claim compensation for any losses caused by the above restriction, alteration or cancellation. The term "Force Majeure" includes, but is not limited to, Acts of God, natural disasters, fire and any other destruction of any accommodation booked, riots, acts of civil or international war, natural disasters, fires, exercise of municipal authority, legislative authority, military authority or otherwise, strikes, industrial action or any other reason beyond the control of CARIBBEAN TRAVEL NETWORK N.V.
CHANGES TO THESE TERMS AND CONDITIONS OF USE
CARIBBEAN TRAVEL NETWORK N.V. reserves the right to make changes to these Terms and Conditions of Use at any time. This agreement cannot be modified in any way without prior consultation and agreement with CARIBBEAN TRAVEL NETWORK N.V.
These Terms and Conditions of Use contain the entire agreement between CARIBBEAN TRAVEL NETWORK N.V. and the Customer and replace any prior understanding or agreements (whether oral or written) on the subject, and cannot be corrected or modified unless expressly agreed in writing with CARIBBEAN TRAVEL NETWORK N.V.
You agree to defend and indemnify CARIBBEAN TRAVEL NETWORK N.V. and its affiliates and/or their respective suppliers and any of its officers, directors, employees and agents, from and against any claims, causes of action, demands, judgments, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including, but not limited to, reasonable legal and accounting fees, taxes by third parties due to your breach of this agreement or the documents referenced herein; your violation of any law or the rights of third parties; or your use of this website.
The information, products and services on this Website may have inaccuracies or typographical errors. Changes are made periodically to the information presented on this website, and CARIBBEAN TRAVEL NETWORK N.V., its affiliates and/or its respective suppliers may improve and/or make changes to this Website at any time.
CARIBBEAN TRAVEL NETWORK N.V., its affiliates, and/or its respective suppliers do not announce the suitability of information, products and services included on this website for any purpose. All such information, products and services are provided without warranty of any kind. CARIBBEAN TRAVEL NETWORK NV, its affiliates, and/or its respective suppliers make, therefore, disclaimer of warranties and conditions with regard to this information, products and/or services, including all subsequent warranties and conditions of marketing, fitness for a particular purpose, ownership and non-violation.
Under no circumstances is CARIBBEAN TRAVEL NETWORK N.V., its affiliates, and/or its respective suppliers liable for any direct, indirect, punitive, secondary, special or significant damage, motivated by, or somehow related to, the use of this website, or delays or inability to use this website, or any information, products or services obtained through this website, or otherwise motivated by using this web site, whether based on contract, breach, strict liability or otherwise, even if CARIBBEAN TRAVEL NETWORK N.V., its affiliates, and/or its respective suppliers have been informed about the possibility of damages. Carriers, airlines, hotels, car rental companies and other providers that offer travel services, or otherwise, on this Website are independent contractors and not agents or employees of CARIBBEAN TRAVEL NETWORK N.V. CARIBBEAN TRAVEL NETWORK N.V. is not responsible for acts, errors, omissions, declarations, warranties, breaches or negligence by any such supplier or for any personal injury, death, property damage, or other damages or expenses by these motives. CARIBBEAN TRAVEL NETWORK N.V. and the affiliates of CARIBBEAN TRAVEL NETWORK N.V. are not responsible and will not return money in case of delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and will not be responsible for any additional expenses, omissions, delays, rerouting or other acts of government or other authority.